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Pacific Interpreters.  We Understand. 

About Us

BUSINESS AND GOVERNMENT CREDENTIALS

We continually recruit highly-qualified interpreters throughout the United States through a variety of targeted advertisements and outreach activities. Our extensive database contains thousands of résumés and application requests. Applicants must pass a criminal background check, meet stringent qualification requirements, and pass rigorous skills screening.

We routinely participate in and sponsor national conferences organized by professional interpreter/translator associations such as the American Translators Association (ATA) and Registry of Interpreters for the Deaf (RID). 

Interpreter Qualifications

  • Oral and written proficiency in English and the target language(s)
  • At least one year of recent, professional experience interpreting within one or more of the following areas: Healthcare, Call Centers, 9-1-1 Emergency Services, Insurance, Government, Utilities, Financial, or Telecommunications
  • Strict adherence to Interpreters’ Code of Ethics, Standards of Behavior, and Confidentiality Pledge
  • All candidates must pass a criminal background check prior to being contracted with Pacific Interpreters

Screening and Assessment

We utilize a comprehensive bilingual proficiency and interpreter assessment designed to test a potential candidate's oral language skills in English and the non-English language, knowledge of industry-specific terminology, and the ability to accurately transfer meaning units back and forth between the two languages.

Development and Adherence to National Interpreting Standards

Even though a federal certification program for interpreters does not currently exist, we are active in establishing national standards for telephone interpreting. We currently qualify our interpreters based on stringent company-established criteria, which has been adapted and is upheld by the most current industry standards recommended by the National Council on Interpretation in Health Care (NCIHC), the International Medical Interpreter’s Association (IMIA), the California Health Interpreters Association (CHIA), and the American Council on the Teaching of Foreign Languages (ACTFL).

American Sign Language (ASL) interpreters hold a national certification through the Registry of Deaf Interpreters (RID) and state licensure as required.

Commitment to Quality Assurance

We continually monitor our services to ensure our customers that their clients are provided with accurate, professional, and timely language interpreting. Monitoring includes:

  • Random daily call monitoring of interpreters
  • Telephonic interpreting skills evaluation
  • Daily reports
  • Customer service performance evaluations
  • Call quality evaluation, including technical issues
  • Regular onsite evaluations

Confidentiality Pledge

All of Pacific Interpreters' Corporate Employees, Customer Service Agents, and Interpreters sign a confidentiality pledge. A Human Resource Department representative discusses the topic of confidentiality with each employee/contractor during the initial orientation session and quarterly thereafter.

Code of Ethics

Each interpreter is provided with a Code of Ethics that defines our commitment to ethical interpretation and confidentiality standards. A signed copy of the Code of Ethics and an in-depth discussion of the Interpreter Code of Ethics is an integral part of the orientation required of our staff before they begin accepting assignments.

Continuing Education

We take pride in our commitment to provide continuous education and development for all interpreter staff. All interpreters are required to gain 12 hours of continuing education each year of their employment, either in-house or by utilizing other training programs in their community. We provide continuing education through:

  • Interpreting conferences
  • Links to industry resources on terminology, standards, and best practices
  • Access to third-party training programs
  • Monthly newsletters that address current interpreting issues/trends being adapted by the interpreting industry

Industry Advisors

We consult with industry-respected professionals to ensure that our market knowledge, methods, and performance support our mission and objective. They have been, in large part, responsible for the development of our Language Assessment Tools, Provider Trainings, industry compliance documents, Code of Ethics, and Standards of Practice.

 

 

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