D-I-A-L™ Direct Interpreter Access Line Answer calls from Limited English Proficient (LEP) patients with the interpreter already on the line! D-I-A-L™ is a family of customized solutions designed to address the challenges of inbound calls from LEP callers. When an LEP patient or client dials your number, they will be paired with an interpreter before your phone even rings. D-I-A-L provides your organization with an efficient way to quickly and accurately assess the needs of your LEP patients, empowering them to get the assistance they need. D-I-A-L can help your LEP patients and organization in the following situations: - Routine inbound calls to your main switchboard or general phone number
- Calls to an international department with VIP patients/clients
- Billing, credit, and collections questions
- Clinical trials, transplant cases, post-discharge reporting, and other scenarios that require hospital contact
Utilizing D-I-A-L is easy for LEP patients and for your organization: - LEP patient calls the access number
- Interpreter answers and routes call
- Call received by your organization; interpreter facilitates the conversation
When you implement D-I-A-L, you have several options to ensure that the setup best meets your organizational needs: - One phone number or several?
- Standard or custom recording?
- How is the call routed once you have an interpreter on the line?
Click here for more information on how D-I-A-L can help you further eliminate language access barriers between LEP patients/clients and your organization. |