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When you need an interpreter, our Customer Service Agents efficiently connect our skilled, qualified, and experienced medical interpreters to your limited English proficient (LEP) patients through our state-of-the-art telecommunications backbone. Our call monitoring, tracking, and reporting is among the most advanced in the industry.
With a range of implementation and technology solutions available, Pacific Interpreters will work with you to assure that our telephonic interpreting services are easy to use, widely understood, and available without interruption. We will provide you with:
- Medically qualified interpreters available 24/7/365
- Connection to an interpreter in 25 seconds or less
- Support for over 180 languages; 99.925% language availability
- Documentable and traceable interpretation with no additional paperwork needed
- Complete confidentiality; HIPAA compliant
- Call monitoring for quality assurance
- Customized service implementation at your location
How Over-the-Phone Interpreting Works
We will assign you a toll-free number and an individualized access code. When you dial your toll-free number, you will be connected to a Pacific Interpreters Customer Service Agent (CSA), who will ask you for your access code and then connect you to an interpreter. It's that easy!
When you begin service with Pacific Interpreters, our implementation team will contact you to prepare a comprehensive implementation plan for your facility. A successful implementation is one that is championed by your interpreter program coordinator and enthusiastically supported by your key managers. We also like to establish a working relationship with a member of your IT department who can assist us in removing any technical barriers to using our service.
Site Survey
The survey is usually conducted over the phone, and gathers specific details, including:
- Physical plant
- Phone system and hardware requirements
- Current interpreter scheduling system
- Language mix of your client population
- Staff/agency interpreter availability
- Number of individual access codes required
- Anticipated call volume
Implementation Briefing to Team Leaders and Department Heads
Implementation is optional, but recommended because we:
- Build awareness and share organizational objectives
- Take only 20 minutes
- Provide question and answer opportunities
- Train users on-site (5-7 minutes at each department or workstation)
- Distribute customized printed reference materials
- Integrate service seamlessly without interruption of daily workflow
Hardware Options—No Proprietary Equipment Necessary
Many modern hospital phone systems already have speakerphone capability. When the use of a speakerphone is not appropriate, we can provide the following devices for purchase or lease:
Dual handset corded
or cordless telephones, specifically designed for healthcare applications |
Wireless headsets |
Splitters |
Competitive Pricing and Custom Reporting
With Pacific Interpreters, you pay only for the services you use. There are no setup charges, no monthly minimum charges, and no hidden fees. Add this to the savings that result from eliminating unnecessary hospital stays, diagnostic testing, and time lost when trying to treat limited English proficient patients without a trained medical interpreter, and the return on investment is obvious!
- One rate per minute for any language; no Time-of-Day Surcharge
- Highly competitive rates with volume discounts
- Discounting based on cumulative customer group usage
- Individual billing and reporting for each facility/department
- No set-up fees or monthly minimums
- No hard-to-find language surcharge
Custom Reporting to Fit your Needs
Reports are generated using Microsoft Excel. Pacific Interpreters will work with you to design data collection screens and data reporting tools that meet the needs your facility.
- Personalized account management
- No charge for custom electronic reporting
- Call detail reporting options include:
- Call Date and Time
- Language
- Rate and Charge for Each Call
- Access Code and Site
- Language
- Employee Name
- Location of Facility
- Department
- Employee Identification Number
- Employee Telephone Number
- Patient Name
- Patient Insurance Provider
- Patient Identification Number
- Patient Social Security Number
- Nature of Call
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