Tips for Working with Language Interpreters Over the Phone Making effective use of over-the-phone interpreters helps ensure that your organization is providing the best service possible to diverse communities. During this webinar, we share a variety of tips for optimizing your use of telephonic language interpreters to improve your language access program, helping you to: - Reduce customer effort and improve clear and effective communication, increasing your likelihood of first call resolution
- Lower average call handle time
- Provide equal access for your customers while improving situation outcomes
- Reduce risks associated with miscommunication
- Make the best use of staff resources
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